FAQ

FAQ

1.Q: How to order products? 
A: 1) please send us your purchase order (products information: model number, quantity. voltage,etc) by email. 
    2) Shipping information: Company name ,address details ,phone number, fax number. 
If you need the sea way, please tell us the sea port 
If you need the air way, please tell us the air port. 
    3) We will do PI for you. There is the bank information in the PI, you can pay for them by the bank account. Please pay for the bank charge when you pay for them. 
    4) We will arrange that for you after you sent us the bank copy. 
We will sent the bank copy to show you we have gotten your pay after we get them. 
    5) Delivered time: in normal, we will start your order after you confirm samples and pay the deposite, and the lead time is about 20days for mass production. 
    6)We will sent the packing photos and tracking number to you after we sent them out . 
    7)We will follow up your transport until you get your order. 

2.Q: Are you manufactory or trade company? 
A: We are the manufactory in Guangzhou. 

3.Q: How much about the shipping cost for the products? 
A :The shipping cost according to the weight. packing size and your area and the express you choose. 

4.Q: What is your warranty? 
A:Our warranty is 1 year. Feel free to tell me if there is any problem after you get the products. We will try our best to help you. If you need some to replace, most of them are free ,and you need pay for the shipping cost. So we suggest sent the parts to you with your next order together. 

5.Q:How do you ensure the quality control? 
A:We control the quality by three steps: the workers will check them one by one again when they finish them, after the workers finish the checking. After 10 hours testing . our products manager will check them all again. Before they are packing, the package worker will check them again to make sure everything is ok. 

6.Q:Is any work done by subcontractor? 
A:Our orders are filled on a strict rotation basis and we do not work done by sub contractors. We are full self-sufficient. We have laborites quality control and packaging department all here.

Rock +8618502013603
Crystal +8618502013053